A spare and a last-key loss
For a spare, say what the existing key can do: operate the doors, start the vehicle or both. Explain whether the original is damaged, intermittent or still dependable. That gives the automotive locksmith conversation a more useful starting point than a photograph of the outside of the car.
If every key is missing, identify who can authorize work and whether the vehicle is accessible. Do not describe the situation as a simple copy when no working key is available. Make, model, year and the existing key format help establish the actual request, but support still needs confirming for that vehicle.
A key that is present but does not start the car also deserves its own description. Note what changed and whether a spare behaves differently. The urgent-access page may help if you are stranded, while the underlying cause still needs assessment rather than an assumed replacement.
